Política de reembolso
RETURN AND REFUND POLICY
Last updated: September 19, 2026
At SESE YOLO, we want you to feel confident about your purchase. If something isn't right, we're here to help.
SESE YOLO is operated by TOP CHAROEN LIMITED.
30-DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must generally be in the same condition in which you received it, unused and unworn where applicable, with any original tags or protective packaging, and with proof of purchase.
To start a return, contact:
contact@sese-yolo.com
Please include your order number and reason for the return.
Do not send an item back before contacting us.
If your return request is accepted, we will provide the appropriate return instructions, including where the item should be sent.
The return location may vary depending on the product, fulfillment location, and circumstances of the return.
Items returned without prior authorization or to an address not provided by our customer support team may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
contact@sese-yolo.com
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
- A short video where necessary to demonstrate the issue
We will review the information and determine the appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or other appropriate solution.
You should not return a damaged, defective, or incorrect item unless we provide instructions asking you to do so.
NON-RETURNABLE ITEMS
For health, hygiene, or safety reasons, certain products may not be eligible for return after they have been worn, used, opened, or removed from sealed or protective packaging.
This may include personal-care products, beauty products, intimate apparel, body-worn products, and other hygiene-sensitive products where applicable.
Custom or personalized products may also be non-returnable unless they arrive damaged, defective, or incorrect.
Gift cards, if offered, are non-refundable except where required by applicable law.
Products specifically identified as Final Sale may not be eligible for return for change-of-mind reasons.
These exclusions do not affect rights you may have under applicable law regarding defective, damaged, materially misdescribed, or incorrectly supplied products.
CHANGE-OF-MIND RETURNS
If you wish to return an eligible product because you changed your mind, ordered the wrong item or size, or no longer want the product, contact us within 30 days of receiving your order.
Return shipping costs for change-of-mind returns are generally the responsibility of the customer unless otherwise stated or required by applicable law.
We will provide appropriate return instructions after reviewing your request.
Do not independently return a product to the sender address displayed on the original package, as this may not be the appropriate return location.
RETURN SHIPPING
Return instructions and the applicable return location will be provided after your return request has been reviewed and approved.
Return procedures may vary depending on the product, fulfillment location, destination, and reason for the return.
Where a return results from a confirmed damaged, defective, or incorrect item, we will provide an appropriate resolution and instructions based on the circumstances.
EXCHANGES
If you need a different size, variation, or product, contact:
contact@sese-yolo.com
Depending on the circumstances, the fastest solution may be to complete an approved return and place a new order for the desired item.
REFUNDS
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for an approved refund to be processed after the returned item has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
If a refund is issued without requiring a physical return, we will notify you by email.
LATE OR MISSING REFUNDS
If more than 15 business days have passed since we confirmed that your refund was approved and issued, please contact:
contact@sese-yolo.com
ORDER CANCELLATIONS AND CHANGES
We begin processing orders shortly after they are placed.
If you need to cancel or change an order, contact us as soon as possible:
contact@sese-yolo.com
We will do our best to accommodate your request.
Changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error, contact us immediately.
If the order has not entered processing or fulfillment, we will do our best to update the address.
Once an order has entered fulfillment or shipment, we cannot guarantee that the address can be changed.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors where appropriate, and secure parcel or reception areas.
If you still cannot locate the package, contact:
contact@sese-yolo.com
Please provide your order number and tracking information.
We will review the available shipment information and assist with appropriate next steps.
EUROPEAN UNION CUSTOMERS
If an order is shipped to a consumer in the European Union and applicable law provides a statutory right of withdrawal, those mandatory rights will apply independently of this policy.
Nothing in this Return and Refund Policy limits consumer rights that cannot lawfully be waived or excluded.
CONTACT US
For questions regarding returns, refunds, damaged products, defective products, or order issues:
SESE YOLO
Operated by TOP CHAROEN LIMITED
TOP CHAROEN LIMITED
ROOM 701 UNIT 108 7/F TOWER B
14 Science Museum Road
Tsim Sha Tsui East, Kowloon
Hong Kong
Email: contact@sese-yolo.com
Website: https://sese-yolo.com
SESE YOLO — Good Finds. Brighter Days.