Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at franceshornyak015@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at franceshornyak015@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at franceshornyak015@gmail.com.
At SESE YOLO, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be unused, unworn where applicable, in the same condition in which you received it, and in its original packaging when reasonably possible.
You will also need your order number or other proof of purchase.
To start a return, contact us at:
Please do not send any item back before contacting us. If your return is approved, we will provide the appropriate return instructions and return address.
Items sent back without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos or videos where applicable.
Once we review the issue, we will work with you to provide an appropriate solution.
Non-Returnable Items
For health, hygiene, or safety reasons, certain products may not be eligible for return once opened, worn, used, or removed from their original protective packaging.
This may include personal-care, beauty, intimate, body-worn, or other hygiene-sensitive products where applicable.
Products marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.
Gift cards, if offered, are non-refundable.
If you are unsure whether your item is eligible for return, contact us before sending anything back.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the responsibility of the customer.
If we confirm that you received an incorrect, damaged, or defective product due to an error with your order, we will review the return or replacement options available to you.
Original shipping charges are generally non-refundable unless required by applicable law or the refund is related to an error on our side.
Exchanges
The fastest way to receive a different product, size, or variation is generally to complete an approved return and place a new order for the item you want.
Please contact us first so we can confirm the appropriate steps.
Refunds
Once your approved return is received, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for us to process an approved refund after inspection.
Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
Late or Missing Refunds
If you have received confirmation that your refund was processed but it has not appeared in your account, please first contact your bank, card issuer, or payment provider.
Processing times can vary between financial institutions.
If you still need assistance, contact us at franceshornyak015@gmail.com.
Order Cancellations and Changes
We begin processing orders as quickly as possible.
If you need to cancel your order or change your shipping information, contact us immediately at franceshornyak015@gmail.com.
We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us immediately.
Once an order has been processed or shipped, we may not be able to change the delivery address or recover the package.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and with the shipping carrier.
If you still cannot locate the package, contact us and we will help review the available tracking information.
Contact Us
If you have any questions about a return, refund, damaged product, or order issue, please contact:
SESE YOLO
Email: franceshornyak015@gmail.com
Good Finds. Brighter Days.